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Technical Support Specialist
#24679306
Alpharetta, GA Direct Placement On-Site Flexibility/Remote:
Posted on
Job Title: Jr. Customer Support Specialist
Location: Alpharetta, GA – 100% Onsite
Job Type: Full-Time with benefits
Our client provides card solutions with advanced technological capabilities to support and empower marketers in the fuel and retail business. The proprietary prepaid cards help marketers engage loyal customers and drive revenue growth.
Job Overview:
We are seeking a Jr. Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for customers, answering 10–20 calls per day, resolving inquiries, updating accounts, and onboarding new users onto our car and prepaid card platform. You will ensure a seamless customer experience while delivering technical and account-related support.
Key Responsibilities:
Customer Support & Issue Resolution:
•Respond to customer inquiries via phone and email, providing expert assistance on fleet card solutions.
•Troubleshoot technical issues and provide resolutions in a timely manner.
•Educate users on platform features, account management, and best practices.
•Monthly customer billing and reconciliation
Account Management & Updates:
•Process account updates, including modifications to user details, limits, and security settings.
•Ensure all customer records are accurately maintained in the system.
•Assist with billing and transaction inquiries.
Onboarding & Training:
•Guide new customers through the card onboarding process.
•Provide training on platform navigation, reporting, and security protocols.
•Ensure seamless activation of card and prepaid card services.
Documentation & Continuous Improvement:
•Document customer interactions, resolutions, and recurring issues for process improvements.
•Collaborate with internal teams to enhance the customer support experience.
•Stay updated on industry trends and company solutions.
Qualifications & Skills:
•2 - 4 years of customer service experience.
•Strong communication and problem-solving skills.
• Ability to manage multiple tasks while maintaining high customer service standards.
• Experience with CRM systems and account management tools.
• Tech-savvy with a willingness to learn new platforms and solutions.
• Ability to work independently and in a team environment.
Location: Alpharetta, GA – 100% Onsite
Job Type: Full-Time with benefits
Our client provides card solutions with advanced technological capabilities to support and empower marketers in the fuel and retail business. The proprietary prepaid cards help marketers engage loyal customers and drive revenue growth.
Job Overview:
We are seeking a Jr. Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for customers, answering 10–20 calls per day, resolving inquiries, updating accounts, and onboarding new users onto our car and prepaid card platform. You will ensure a seamless customer experience while delivering technical and account-related support.
Key Responsibilities:
Customer Support & Issue Resolution:
•Respond to customer inquiries via phone and email, providing expert assistance on fleet card solutions.
•Troubleshoot technical issues and provide resolutions in a timely manner.
•Educate users on platform features, account management, and best practices.
•Monthly customer billing and reconciliation
Account Management & Updates:
•Process account updates, including modifications to user details, limits, and security settings.
•Ensure all customer records are accurately maintained in the system.
•Assist with billing and transaction inquiries.
Onboarding & Training:
•Guide new customers through the card onboarding process.
•Provide training on platform navigation, reporting, and security protocols.
•Ensure seamless activation of card and prepaid card services.
Documentation & Continuous Improvement:
•Document customer interactions, resolutions, and recurring issues for process improvements.
•Collaborate with internal teams to enhance the customer support experience.
•Stay updated on industry trends and company solutions.
Qualifications & Skills:
•2 - 4 years of customer service experience.
•Strong communication and problem-solving skills.
• Ability to manage multiple tasks while maintaining high customer service standards.
• Experience with CRM systems and account management tools.
• Tech-savvy with a willingness to learn new platforms and solutions.
• Ability to work independently and in a team environment.