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Regularly interacts with users to assist in troubleshooting and resolving technical tickets. May support user access provisioning. Maintains smooth operation of multi-user computer systems, including coordination with network and database administrators. Duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocate mass storage space.
Key Qualifications/Skills:
- Citrix server administration
- Application performance monitoring
- Database performance monitoring
- User security/access provisioning
- End-user ticket resolution, including working directly with application users and documenting solutions
Key Qualifications/Skills:
- Citrix server administration
- Application performance monitoring
- Database performance monitoring
- User security/access provisioning
- End-user ticket resolution, including working directly with application users and documenting solutions