Posted on
Desktop Support Engineer
Holly Ridge/Monroe, LA (100% Onsite)
Role Overview
We are seeking a hands-on IT Support Specialist for a multi-year, ongoing contract in Holly Ridge, LA. This is a high-visibility, onsite role requiring 5–7 years of experience in fast-paced technical environments. You will be the primary point of contact for hardware, software, and network infrastructure support.
Contract Details
Holly Ridge/Monroe, LA (100% Onsite)
Role Overview
We are seeking a hands-on IT Support Specialist for a multi-year, ongoing contract in Holly Ridge, LA. This is a high-visibility, onsite role requiring 5–7 years of experience in fast-paced technical environments. You will be the primary point of contact for hardware, software, and network infrastructure support.
Contract Details
- Location: 100% Onsite (Holly Ridge, LA)
- Schedule: Monday–Friday, 8:00 AM – 5:00 PM
- Duration: Multi-year contract (Potential for permanent conversion)
- Desktop & Infrastructure Support: Install, configure, and troubleshoot Windows 10/11, M365 apps, and peripherals (printers, docking stations, and AV systems).
- Network Maintenance: Perform onsite troubleshooting for switches, routers, firewalls, and WAPs. Handle "rack and stack" of equipment and patch cabling.
- Systems Administration: Manage user access and devices via Active Directory, Entra ID (Azure AD), and Intune/MDM.
- Asset Management: Maintain strict record-keeping of all distributed hardware and IT assets.
- Remote & Security Support: Support VPN technologies and security tools including Cisco Umbrella and CrowdStrike.
- Experience: 5–7 years of relevant IT support experience.
- Technical Proficiency: Strong knowledge of TCP/IP, DHCP, DNS, and VPNs.
- Environment: Expert-level support for Microsoft 365, Active Directory, and Windows OS.
- Hardware: Experience with video conferencing, printers, and rack-mounted network gear.
- Certifications: CompTIA A+, Microsoft, or ITIL.
- Tools: ServiceNow, Citrix Workspace, Bomgar, ManageEngine, or Cisco AMP.