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looking for several Technician - Network with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones.
This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.
Responsibilities:
· The patching cabling between network equipment and customer's network
· The installation of power cables from equipment to power supply in rack/cabinet/closet
· The installation, troubleshooting and de-installing network equipment
o Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
o Install, troubleshoot, and de-install Network General remote Sniffers
· Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
· Act as interface between customer's associates and management
· Provide hardware break-fix services for network infrastructure
· Perform onsite call-through, data, voice, website and security testing
· Perform back-up testing to ensure all systems are connected to the customer's network as directed
· Support carrier testing of circuits
· Assist with facilities efforts
o Power and uninterruptable power supply (UPS) restoral
o Water problems,
o Emergency cooling restoration,
o Fire suppression exercises, restoration, and post fire events
· Support inventory management activities
o Receiving inventory
o Tagging of assets
o Tracking spares (crash kits)
o Ordering inventory
o Updating inventory records
o Prepare and return damaged equipment
· Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements:
· Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
· Requires experience in working in communications closets
o Must be able to perform rack and stack activities
o Must be able to safely lift heavy objects
· Must understand cable patching processes and procedures
· Must be familiar with 66 Block and 110 Block cross connect procedures
· Must have a basic knowledge of data communications networking.
o Must be able to assist in troubleshooting issues
o Must understand network terminology
· Must be familiar with IP phone
o Must be able to program Cisco phones
o Must be able to install Avaya phones
o Must be able to troubleshoot Avaya and Cisco phones
· Requires good interpersonal communications skills
o Must be able to explain technical issues in a way the customer will understand an issue
o Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution
Experience and Education:
· 5 years of experience in data communications
· Must have a basic knowledge of Cisco Phones, switches and routers
· Must have a basic knowledge of local and wide area networking.
· High school diploma or equivalent required