Network Technician I

Responsibilities:

• The patching cabling between network equipment and customer's network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting and de-installing network equipment
  • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
  • Install, troubleshoot, and de-install Network General remote Sniffers
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer's associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website and security testing
• Perform back-up testing to ensure all systems are connected to the customer's network as directed
• Support carrier testing of circuits
• Assist with facilities efforts
  • Power and uninterruptable power supply (UPS) restoral
  • Water problems,
  • Emergency cooling restoration,
  • Fire suppression exercises, restoration, and post fire events
• Support inventory management activities
  • Receiving inventory
  • Tagging of assets
  • Tracking spares (crash kits)
  • Ordering inventory
  • Updating inventory records
  • Prepare and return damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
• Requires experience in working in communications closets
  • Must be able to perform rack and stack activities
    • Must be able to safely lift heavy objects
  • Must understand cable patching processes and procedures
  • Must be familiar with 66 Block and 110 Block cross connect procedures
  • Must have a basic knowledge of data communications networking.
    • Must be able to assist in troubleshooting issues
    • Must understand network terminology
• Must be familiar with IP phone
  • Must be able to program Cisco phones
  • Must be able to install Avaya phones
  • Must be able to troubleshoot Avaya and Cisco phones
• Requires good interpersonal communications skills
  • Must be able to explain technical issues in a way the customer will understand an issue
  • Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Experience and Education:

• 5+ years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide